American Express Hiring Customer Service Associate 2025

American Express Hiring Customer Service Associate 🔥

Job Title: Customer Service Associate

Job ID: 25010723

Location: Gurugram, Haryana, India

Work Type: Full-time | Hybrid (3 days/week on-site)

Shift Timings: US Hours | Includes weekends

Job Description : 

American Express is looking for highly motivated and customer-centric individuals to join our team as Customer Service Associates. This role provides an exciting opportunity to work in a fast-paced, structured environment where you will deliver best-in-class customer experiences through inbound customer interactions. If you have a passion for service, a consultative mindset, and strong communication skills, this is your opportunity to contribute meaningfully to one of the world’s most recognized and trusted brands.

Key Responsibilities :

• Provide exceptional service to a high volume of inbound calls in a performance-driven environment.

• Listen and consult with Card Members to understand their needs, offering personalized solutions and reinforcing the value of card membership.

• Offer relevant recommendations for products or benefits that increase customer engagement and strengthen loyalty.

• Respond to a variety of customer inquiries including statement reviews, card replacements, payment processing, rewards redemptions, and updating account information.

• Resolve customer issues on the first point of contact wherever possible using tools and resources effectively.

• Balance quality, compliance, and productivity while meeting or exceeding individual performance metrics including customer satisfaction, resolution time, and consultative sales.

• Uphold the highest standards of integrity by handling customer information with confidentiality and complying with all regulatory guidelines.

• Navigate multiple computer systems simultaneously with speed and accuracy while interacting with customers.

Minimum Qualifications :

• Strong verbal and written communication skills with the ability to connect effectively and naturally with customers.

• Emotional intelligence to acknowledge and empathize with customer concerns and situations.

• Resilience and adaptability to manage a steady volume of customer calls and remain positive during high-pressure situations or changes.

• Technically proficient to handle multiple applications at once and troubleshoot basic digital concerns.

• Dependability in terms of attendance, punctuality, and work commitment.

• Commitment to upholding compliance and data protection standards.

Preferred Qualifications :

• Experience in a customer service or consultative sales role, preferably in a call center or BPO setting.

• Ability to build rapport and trust with customers quickly while delivering personalized solutions.

• Strong problem-solving skills, resourcefulness, and ability to handle objections effectively.

• Willingness to adapt communication style based on customer personality and scenario.

• Proactive mindset with a passion for delivering a premium customer experience.

Additional Requirements :

• Flexibility to work in rotational shifts aligned with US business hours, including weekends and holidays as needed.

• Hybrid working model: Expected to work from the office at least 3 days per week.

• Must successfully complete background verification as per local laws and company policy.

Apply link : Click Here For Apply

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Why Join American Express?

At American Express, we believe that work is more than just a job—it’s a journey. For over 175 years, we have built a culture based on trust, integrity, innovation, and a strong sense of purpose. Our leadership behaviors and core values guide every decision we make and help us foster a workplace where every colleague’s voice matters and everyone has the opportunity to thrive.

We understand that great service begins with great people. That’s why we provide:

Career Development: Access to robust learning platforms, on-the-job training, and development programs to help you grow your career.

Holistic Well-being: Comprehensive support for your mental, physical, financial, and emotional well-being.

Inclusive Culture: A workplace that values diversity and respects every individual, with equal opportunity for all.

Performance Recognition: Competitive compensation and performance-based incentives to reward your contributions.

At American Express, your work truly matters. You’ll make a meaningful impact on customers’ lives while gaining lifelong skills and experiences that prepare you for a successful future.

About American Express

American Express is a global leader in financial services, dedicated to providing trusted products and world-class customer experiences. With a legacy of innovation and service that spans over 175 years, American Express empowers individuals and businesses with exceptional products, powerful backing, and meaningful partnerships.

We are consistently recognized as one of the best places to work thanks to our inclusive culture, development opportunities, and commitment to excellence. Whether it’s helping our customers thrive or supporting our employees in achieving their best, we stand by our promise: We back our customers. We back our communities. We back our colleagues. We back each other.

American Express is proud to be an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status.