🚀Join Tesla as a Customer Support Supervisor – Drive Innovation, Lead with Passion!
Job Title: Customer Support Supervisor
Location: Mumbai Suburban, Maharashtra
Company: Tesla
Job Category: Sales & Customer Support
Job Type: Full-time
Req ID: 237422
Job Overview:
Tesla is seeking a passionate and strategic Customer Support Supervisor to join our dynamic team in Mumbai Suburban, Maharashtra. This is not just a job it's a career opportunity at one of the world’s most iconic and mission-driven companies. You’ll lead a talented customer service team, help shape world-class service experiences, and be a part of Tesla’s mission to accelerate the world’s transition to sustainable energy.
We’re looking for someone who thrives in fast-paced, ever-evolving environments and has a genuine passion for leadership and customer satisfaction. You will be expected to drive your team toward excellence with integrity, empathy, and efficiency becoming the backbone of Tesla’s frontline support in India.
What You’ll Do:
Leadership & People Management:
• Be a strategic, forward-thinking team leader who inspires and motivates by example.
• Conduct 1:1 performance reviews, team meetings, and offer continuous coaching and feedback.
• Participate in the recruiting, onboarding, and training of new Customer Support team members.
• Mentor new starters, providing guidance throughout onboarding and queue navigation.
• Lead performance reviews annually or as per company guidelines, ensuring consistent and fair evaluations.
• Ensure flexibility, patience, and multi-tasking capabilities are developed and maintained across the team.
Performance & Operations:
• Set and monitor individual and team KPIs, ensuring service excellence at all levels.
• Maintain high levels of productivity, even with minimal supervision.
• Identify and act on process improvement opportunities to enhance customer experience and internal workflow.
• Take ownership of escalations, including out-of-hours and weekend incidents, offering timely resolutions.
• Maintain accurate documentation and ensure compliance with Tesla standards and data protocols.
Collaboration & Communication:
• Build and sustain strong working relationships with peers and cross-functional stakeholders globally.
• Ensure constant communication with global support peers, facilitating knowledge sharing and best practices.
• Stay updated with product specifications, industry changes, and Tesla innovations. Keep your team informed and educated about these updates.
• Work in tandem with Sales, Technical Support, Service Centers, and other departments to deliver a seamless customer journey.
What You’ll Bring:
• Core Competencies:
Exceptional interpersonal skills and proven leadership capabilities.
A natural ability to motivate, coach, and guide diverse team members.
High energy, professionalism, and a customer-first mindset.
Strong ability to prioritize, adapt, and manage shifting priorities in a fast-paced environment.
• Technical & Process Knowledge:
Experience in working with CRM systems, knowledge-based platforms, and troubleshooting tools is a plus.
Understanding of performance metrics and team productivity management.
Ability to analyze service data, derive insights, and implement continuous improvements.
• Language & Communication:
Fluent in English and at least one local Indian language.
Strong written and verbal communication skills to engage with both internal stakeholders and customers.
• Experience:
Previous supervisory experience in a Customer Support team is highly desired.
Prior exposure to candidate interviewing, team selection, and onboarding processes.
Ready to Apply?
If you're passionate about customer service, team leadership, and creating memorable experiences, then Tesla is your place.
➡️ Apply now and become a part of something bigger. Be the change. Be Tesla.
🔹Apply Link : Click Here For Apply
🔹WhatsApp : Tap To Join Now
Tesla’s Commitment to Diversity & Inclusion:
Tesla is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
🔒 Data & Privacy:
Your privacy is of utmost importance to us. Tesla incorporates data protection into its recruitment processes and product ecosystems. For details about how Tesla collects and processes applicant data, kindly review our Tesla Talent Privacy Notice.
Additional Information:
Tesla participates in the E-Verify Program to confirm employment eligibility.
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This role will require a flexible schedule (including potential weekend or evening coverage).
Why Join Tesla?
At Tesla, you're not just doing a job you're part of a global movement. Every role at Tesla contributes to our goal of accelerating the world’s transition to sustainable energy. As a Customer Support Supervisor, you will be on the frontline of this revolution, shaping exceptional customer experiences and setting new standards in the automotive and energy sectors.
Tesla empowers you to:
✅ Be part of a global, mission-driven brand
✅ Work with top-tier technology and service tools
✅ Gain exposure to international standards of customer excellence
✅ Build leadership experience with an iconic organization
✅ Grow and evolve alongside one of the most innovative companies on Earth
Tesla – Driving the Future. Powered by People. ⚡
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