🔥Join Wipro as a Customer Service Representative – Step Into the Future of Digital HR Support
🔹 Job Title: Customer Service Representative
🔹 Requisition ID: 82424
🔹 Job Location: Gurugram, Haryana, India
🔹 Job Type: Full-Time
🔹 Shift: US Rotational Shifts (Evening/Night), 5 Days Working (2 Fixed Offs)
🔹 Work Environment: 24x5 B2B Campaign (Human Resource Outsourcing – HWS Employee Helpdesk)
🔹 Department: Human Resource Outsourcing (HRO)
🔹 Experience Required: Freshers or up to 2.5 Years in BPO/Customer Support
Job Summary
Wipro HR Services India Pvt. Ltd. is inviting energetic and career-focused graduates to join our Human Resource Outsourcing (HRO) team as a Customer Service Representative. In this dynamic role, you'll be the first point of contact for employee queries via calls, chat, and email, providing top-notch customer support and ensuring client satisfaction through resolution on first contact.
As a CSR, you will operate in a high-performing B2B environment, helping Wipro's clients streamline their HR operations. You’ll be an integral part of delivering operational excellence in a process that drives employee happiness and organizational success.
Key Responsibilities
• Handle customer service interactions via calls, emails, and chats with utmost professionalism.
• Deliver timely, efficient, and accurate resolutions aligned with Service Level Agreements (SLAs) such as Customer Satisfaction, Handle Time, Customer Effort, and Service Level.
• Ensure first-time resolution and build strong domain knowledge and client understanding.
• Execute follow-ups with clear and complete documentation.
• Exhibit ownership and accountability in attendance and service metrics.
• Maintain internal and client-defined quality standards for every interaction.
• Actively contribute to process improvement initiatives and escalate unresolved issues constructively.
• Foster a positive and collaborative team environment.
Skills & Attributes Required
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to build rapport with clients
• Proficiency in computer operations and working knowledge of MS Office
• Ability to work effectively in teams and manage pressure in a dynamic work environment
• Customer-focused mindset with an eagerness to resolve issues and drive satisfaction
• Open to working in rotational shifts (Evening/Night as per US client requirement)
• Positive attitude, initiative-taking nature, and a proactive problem-solver
Educational Qualifications
✅ Eligible Degrees (Freshers or max. 2.5 years of relevant BPO experience):
B.Com, BBA, BA, BCA, BHM, B.Sc., or any other 3-year degree
Note: Stats, Maths, and Economics (Hons.) graduates are not eligible for fresher roles.
✅ Eligible Technical Degrees (Minimum 6 months relevant experience required):
BE, B.Tech, MBA (Full-time)
📍 Location & Shift Details
• Location: Wipro Office, Gurugram, Haryana
• Shift Timings: Evening/Night shifts based on US time zones
• Work Days: 5-day working week with 2 fixed offs
• Mode: Work from Office
• Mandatory Skill Tag: HWS (Employee Helpdesk)
🌐 About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a globally recognized technology services and consulting powerhouse, dedicated to delivering innovation-led digital transformation. With a comprehensive suite of services in consulting, engineering, operations, and design, Wipro collaborates with clients to co-create transformative solutions for the most complex challenges of the modern digital world.
📊 Fast Facts:
Founded: 1945
Global Presence: 65+ Countries
Employee Strength: 230,000+ professionals
Listed on: NYSE, BSE, NSE
Industries Served: Banking, Telecom, Retail, Healthcare, Technology, and more
Wipro continues to shape a sustainable and inclusive future, staying at the cutting edge of technological evolution. Our people are the heartbeat of our mission enabling us to deliver excellence, resilience, and a better tomorrow for clients and communities worldwide.
📝 Application Process
Think you're a great fit?
Apply today to start your journey with Wipro and become a future-ready professional in the world of human resource outsourcing and digital transformation.
🔹 Apply Now : Click Here For Apply
🔹Whatsapp : Tap To Join Now
🔗 Visit: www.wipro.com
📧 Or contact our Talent Acquisition team for more information.
💡 Why Join Wipro?
Purpose-Led Transformation: Work for a company building tomorrow’s world
Growth-Oriented Culture: Opportunities to learn, evolve, and reinvent your career
Global Exposure: Be part of a diverse workforce and client landscape
Inclusive Workplace: We welcome people from all backgrounds, including persons with disabilities
Empowered to Lead: Be a contributor to meaningful work that impacts global clients
🌈 Equal Opportunity Employer
Wipro is committed to creating an inclusive environment that welcomes and celebrates diversity. We encourage applications from persons with disabilities (PwDs) and believe in empowering every individual to reach their fullest potential.
🚀 Reinvent Your World with Wipro – Realize Your Ambitions. Apply Now!
Be a part of our bold digital transformation journey. Your career reinvention begins here.
Comments
Post a Comment