Start Your Career with Accenture: Join as a Customer Service New Associate – Query Management 🌐
Position Overview
Job Title: Customer Service New Associate – Query Management
Job Type: Full-time
Experience Required: 0 to 2 years (Freshers Welcome!)
Job Number: AIOC-S500859
Work Location: Mumbai, Maharashtra, India
Job Level: Management Level – New Associate
Qualification Required: Any Graduation (10+2 Undergraduates with minimum 6 months’ experience can apply)
Shift Type: Rotational shifts (as per business requirements)
Remote Work Option: On-site role
Industry: Professional Services | ITES | BPO | Customer Service
🧾 Job Description
Join Accenture’s dynamic Service Desk Team as a Customer Service New Associate – Query Management, where your primary responsibility will be to deliver exceptional first-level support to clients across phone, chat, and email channels.
This role offers the chance to build your career with one of the world’s most respected global services brands, while helping customers resolve issues related to billing, subscriptions, and basic technical queries. You'll get detailed guidance, work in a team-oriented environment, and gain hands-on experience solving real-world customer problems.
Key Responsibilities
Deliver end-to-end support for customers regarding billing, packages, and technical concerns
Personalize interactions and provide friendly, solution-oriented support
Utilize multiple tools and applications while communicating with customers
insure accuracy, compliance, and productivity targets are met
Collaborate with internal teams and escalate issues when required
Act as the Single Point of Contact (SPOC) to meet communication needs between users and clients
Manage customer queries through phone, email, and chat based on business needs
Maintain detailed documentation, follow-ups, and escalation procedures
Required Skills & Competencies
• Strong verbal communication skills in English
• Effective problem-solving and analytical thinking
• Multi-tasking proficiency and adaptability to switch between tools
• Attention to detail and ability to follow established procedures
• Positive attitude, punctuality, and self-discipline
• Good team player with a collaborative approach
• Ability to learn quickly and respond well to feedback
• Customer-focused mindset with a results-driven approach
• Willingness to work in a fast-paced, target-driven environment
📈 Performance Metrics
Your performance will be evaluated on:
Customer Satisfaction (CSAT) & Net Promoter Score (NPS)
Average Handling Time (AHT) & Break adherence
Quality Assurance & Compliance scores
Revenue metrics like sales or credit per chat (if applicable)
Knowledge checks and adherence to process protocols
Attendance and punctuality
First-time resolution rate of customer queries
🧑💻 Who Can Apply?
Graduates from any discipline from a recognized university
10+2 Undergraduates with at least 6 months of experience in customer support or BPO preferred
Candidates passionate about customer service and excited to start or grow a career in ITES/BPO industry
Willing to work in rotational shifts, weekends, and holidays as per business needs
🧭 Why Join Accenture?
🌍 Global Exposure
Accenture operates in 120+ countries with 775,000+ employees, offering opportunities to collaborate on cutting-edge digital transformation projects worldwide.
💡 Learning and Growth
Accenture fosters an environment where continuous learning is embedded in the culture. You'll have access to:
Upskilling & reskilling platforms
Industry certifications
Mentorship and leadership development programs
Cross-functional learning opportunities
🌱 Diversity & Inclusion
At Accenture, inclusion and diversity aren’t just buzzwords. They're embedded into every part of our culture. The company encourages everyone to be their authentic selves at work.
⚖️ Work-Life Balance
We recognize the importance of a balanced lifestyle and offer benefits, tools, and flexibility to help employees achieve it.
💼 Career Progression
As a global employer with extensive career pathways, Accenture promotes internal mobility, giving you the tools and opportunity to grow within the organization.
🛑 Important Note – Fraud Alert
⚠️ Beware of Recruitment Scams
Accenture does not charge any fee at any stage of the recruitment process. If you receive any suspicious requests, do not respond and report it to india.fc.check@accenture.com immediately.
👥 Equal Opportunity Employer
Accenture is proud to be an Equal Employment Opportunity Employer. We make employment decisions without regard to race, ethnicity, gender, age, religion, nationality, disability, sexual orientation, or any other protected characteristic.
We are committed to building an inclusive and diverse workforce and ensuring all our employees feel valued and empowered to thrive.
📬 How to Apply
Click on the link below to apply:
🔗 Apply Now : Click Here For Apply
🔹 WhatsApp : Tap To Join Now
🏢 About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With deep industry experience and specialized expertise, we deliver services in:
Strategy & Consulting
Technology
Operations
Accenture Song (Experience & Marketing)
With a presence in over 40 industries and a network of Advanced Technology and Intelligent Operations centers, Accenture works at the intersection of technology and human ingenuity.
We help clients in more than 120 countries improve performance and create sustainable value for all stakeholders.
🌟 Join Us at the Heart of Change
At Accenture, we don’t just adapt to change we create it. We’re driven by the purpose to deliver on the promise of technology and human ingenuity. Every day, our people are making a real impact on businesses, communities, and the world.
Ready to kick-start your career?
Apply today and be part of a team that’s building the future of customer service with passion and purpose.
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