🚨Start Your Career with Concentrix
Join as a Customer Service Representative | Freshers Welcome | Work in Noida’s Top Tech Park
Job Details:
🔹 Job Title: Customer Service Representative
🔹 Location: Logix Cyber Park, Tower-C, C28 & 29, Noida, India
🔹 Job ID: R1612395
🔹 Categories: Operations | Contact Center
🔹 Company: Concentrix India
🔹 Work Type: Full-time | Rotational Shifts
🔹 Experience Required: 0–3 years (Freshers can apply)
🔹 Educational Qualification: Graduate / Undergraduate (any stream)
Job Summary:
Concentrix is looking for enthusiastic, customer-oriented individuals to join their dynamic team as Customer Service Representatives. This role involves handling inbound and outbound calls, responding to customer inquiries, and resolving basic service or product-related concerns with empathy and accuracy.
If you're passionate about helping people, can manage multiple tasks, and want to start a promising career in a world-class BPO, this role is for you!
Key Responsibilities:
• Handle customer queries through inbound/outbound calls or via the Internet based on client needs.
• Ensure each interaction meets quality standards and Key Performance Indicators (KPIs).
• Use tools and scripts effectively to resolve customer concerns accurately.
• Build rapport with customers by actively listening and showing empathy.
• Greet customers professionally using company protocols.
• Maintain updated knowledge of client products/services.
• Document all customer interactions and update call tracking systems accurately.
• Participate in continuous improvement initiatives to enhance service delivery.
• Promote and upsell products or services where applicable.
• Refer customers to self-help materials or escalate complex queries.
🚨 Special Note: Content Moderator Role Possibility
If you are selected for the Content Moderator track, your job responsibilities may include:
• Reviewing explicit or sensitive content including text, images, and videos.
• Judging whether content violates community guidelines related to violence, extremism, pornography, religious or social biases.
• Moderating content with a high level of attention to detail and neutrality.
⚠️ This role involves exposure to graphic content. Apply only if you're comfortable with such responsibilities.
• Candidate Profile – What We’re Looking For:
Graduate or undergraduate in any discipline
0–3 years of experience (freshers encouraged)
Strong customer service and communication skills (verbal and written)
Computer proficiency, good typing skills, and knowledge of basic applications
Excellent problem-solving skills and attention to detail
Ability to multitask in a fast-paced work environment
Professional, patient, and calm attitude
Willingness to work in rotational shifts (24x7 environment)
Ability to work independently and as part of a team
Career Growth Framework:
This is a beginner-level position designed for individuals who are just starting their careers in customer support. You’ll get:
• Hands-on training
• Performance-based promotions
• Opportunity to grow into team leads or other BPO roles
Initially, you will work under close supervision while building familiarity with the tools, processes, and client expectations.
🏢 About Concentrix:
Concentrix is a global leader in customer experience (CX) services and technologies. Operating in over 40 countries, it serves top-tier clients across finance, healthcare, travel, technology, retail, and many other sectors.
At Concentrix, you’re not just taking a job you’re building a career with opportunities to grow, learn, and innovate.
Why Join Concentrix?
✅ Excellent learning environment
✅ Industry-standard training
✅ Diversity & Inclusion-driven workplace
✅ Global exposure with MNC clients
✅ No hidden charges or fees during hiring
✅ Equal opportunity employer
✅ Recognition & rewards system
✅ Campus-like facilities at Noida's prime tech park
✅ Supportive team and leadership
🔗 How to Apply?
🔹 Apply Link : Click Here For Apply Now
🔹 WhatsApp : Tap To Join Now
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❗ Recruitment Fraud Alert:
Concentrix does not charge any fee for job applications or hiring. Any offer involving money, deposits, or sensitive personal information is likely a scam.
Frequently Asked Questions (FAQs):
Q1. Is this a work-from-home job?
➡️ No, this is an office-based role located at Logix Cyber Park, Noida.
Q2. Can freshers apply for this job?
➡️ Absolutely! Concentrix welcomes fresh graduates and undergraduates with strong communication skills.
Q3. What is the salary range for this role?
➡️ While the job post doesn’t mention it specifically, entry-level roles at Concentrix generally offer competitive salaries with performance incentives.
Q4. Will I receive training?
➡️ Yes. All selected candidates receive comprehensive training on tools, soft skills, and client-specific processes.
Q5. Are there night shifts?
➡️ Yes, this is a rotational shift role. You should be willing to work day/night/weekend shifts based on the roster.
Q6. What kind of queries will I handle?
➡️ You’ll handle product/service inquiries, account support, and basic troubleshooting – depending on the client's business.
Q7. Is this a permanent job?
➡️ Yes, this is a full-time, permanent opportunity with career progression options.
Q8. What is the selection process?
➡️ Typically includes:
Initial screening (telephonic/online)
Communication round
HR Interview
Operations round (may vary by role)
Q9. What’s the dress code or workplace culture?
➡️ The workplace has a smart-casual dress code with a friendly and collaborative culture.
Q10. How do I apply?
➡️ You can apply directly through Concentrix’s official job portal or trusted job boards. Beware of fraudulent job offers outside official channels.
📍 Job Location:
Concentrix – Logix Cyber Park
Tower C, C-28 & 29,
Sector 62, Noida, Uttar Pradesh, India
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